We are happy to accept returns purchased within 14 days from the delivery date, to return your order contact us by Email or Phone, customers will have to pay the cost of shipping for returned orders:
We will exchange or refund faulty goods if there is a manufacturing fault with the product as assessed by Hummel or if there are defects that were not obvious or we did not bring to your attention. Refunds or exchanges will only be given if you have proof of purchase.
In the case you have received either incorrect goods or the incorrect size of what you ordered, please contact our customer service, and return the items. Unfortunately, we cannot resend the original order. Instead, we will refund your money and you can place your order again.